Need help?

Shilu (时录) records conversations on iPhone and Apple Watch and transcribes them on your device. Find help here with recording, synchronization, accounts, and subscriptions.

Recording and local transcription

Start or stop recording on the Today page, then wait for on-device processing after you stop. Automatic recognition is affected by battery level, Low Power Mode, temperature, and system background scheduling. You can also view tasks and retry them from the recognition progress view. Local transcription can be inaccurate; play back the original audio to verify it. Obtain participants' consent before recording.

Apple Watch synchronization

Make sure your Watch is paired with your iPhone and the necessary microphone permissions are granted. Transfers are scheduled by the system. Open the iPhone app, keep your devices nearby, and allow time for synchronization. You can also record on iPhone without a Watch.

Cloud AI

AI features require sign-in and a network connection. After you consent, relevant transcript text is uploaded for processing by our servers and the official DeepSeek service. Original recordings and voiceprints are not uploaded with AI requests. Do not submit other people's information without permission. Verify important matters against the original text; AI results are not a basis for medical or other professional judgments.

Subscriptions, restoring purchases, and refunds

• Select "Restore Purchases" in the app's subscription area to try to restore valid entitlements associated with your Apple Account.
• Manage or cancel auto-renewal: open Apple subscription management.
• Apple handles payments and refunds: report a purchase problem to Apple.
• Deleting your Shilu account does not automatically cancel Apple subscriptions. Manage renewals separately.

Health permissions and account deletion

You can choose whether to connect Health in settings and revoke individual read permissions in system Health settings. Declining Health permissions does not affect basic recording. Shilu is for everyday observation and does not provide diagnosis or treatment. The account page includes an option to delete your account; local recordings and transcripts on your device must be managed separately. For data access, correction, or deletion, contact us at the email address above.

Compatible devices

Requires iOS 18 or later and watchOS 10 or later. Individual features depend on compatible devices, relevant permissions, and available data.

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